Patti DiGangi, RDH, BS
Looking at the Future
Challenging You Beyond Your Routine

Lost in Translation:
Common Obstacles to Case Acceptance
co-presented with Teresa Duncan, MS  

Communication with your patients can break down due to insufficient awareness of patient benefit plans, insurance codes, and the practice’s financial options. When the clinical and administrative team members lose the details in translation, there are no winners. In this lively lecture, Patti DiGangi (the clinician) teams up with Teresa Duncan (the insurance coordinator) to discuss how to minimize the stress of this often dreaded part of the patient experience. 

• Discover link between evidence-based decision making and benefit design
• Become familiar with key terms and clauses in most plans
• Learn to create simple narratives to maximize coverage
• Explore the implications of creative billing
• Create an action plan for your office