Patti DiGangi, RDH, BS
Looking at the Future
Challenging You Beyond Your Routine

 

2010 Bottom Line

co-presented with Stephanie Houseman DMD

The economy of the past year has brought into focus the importance of the bottom line for all dental practices. The bottom line can be a cause for rejoicing, or it can provide the motivation to make some changes. Everyone in the practice plays a role in the bottom line.  This course will examine four topic areas affecting daily outcomes:

• Bottom line clinical updates.  What are the new/innovative options?  Which ones fit best and how can you start using them to positively affect patients and the bottom line?
• Bottom line in communication styles.  A discussion of personality styles leads to answers to why you act the way you do.  How can we all get along, from doctor to team to patients? 
• Bottom line in medical-dental connection.  What’s the newest research?  How can you convey this important information to patients and the community-at-large, as well as reaching out to physicians, nurses, and hospitals?  How can you create goodwill in your hometown?
• Bottom line in expectations.  Everyone in a dental practice has expectations, including your patients.  What are they?  What is the E-gap and why does it matter?  How can you make your expectations clear and how can you ensure they are met?  What to do if they are not met?